On August 30, 2025, Verizon Communications Inc. experienced a significant nationwide service outage that disrupted cellular connectivity for thousands of customers across the United States. The outage began around 12 p.m. ET and peaked by 2:30 p.m. ET, with over 24,000 complaints logged on Downdetector.

Major cities including Los Angeles, Chicago, Miami, and Atlanta were among the hardest hit. Customers reported their devices being stuck in "SOS mode," a status indicating the inability to connect to the carrier's network, allowing only emergency calls.

Verizon acknowledged the issue, attributing it to a software-related problem impacting wireless service for some customers. The company assured users that engineers were working diligently to identify and resolve the issue. In a statement, Verizon expressed appreciation for customers' patience during the disruption.

The outage also affected Verizon's fiber-optic internet services, leading to disruptions in both mobile and home internet connectivity for many users. Customers were advised to restart their devices and use Wi-Fi calling when possible. Verizon directed users to its Check Network Status page for updates on service availability in their area.

By late Saturday evening, Verizon reported that service had been fully restored for affected customers. The company emphasized its commitment to monitoring the situation to prevent further impacts and thanked users for their patience as the engineering team worked to resolve the issue.